Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316210 ↗ ServiceMax

VACUMETRICS CORP • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Nov 19, 2025 → Nov 19, 2025

✅ Completed
PC Per client agreement
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (7d early)
Dispatch 0.0d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
0.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 176 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired pump at no charge (warranty)
📄 Description
REPAIR ALCATEL ACP28 DRY PUMP

Timeline

📋
▶
4 Work Order Created Nov 19, 11:36 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 4m
✔️
▶
2 Status: Completed Nov 19, 11:45 AM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Nov 19, 11:53 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 20, 11:03 AM
Invoice Number: SM-246958

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Nov 19, 11:36 AM
Invoice #
SM-246958

Work Details (1)

Name Type Status Qty Amount Date
WL-03013051 Labor Open 1 $0.00 Nov 19, 11:37 AM

Details