Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316222 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 19, 2025 → Nov 19, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.1d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.3 days
Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
0.1 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed actuator, reset and reinstalled. Observed normal operation.
🔍 Technician Findings
Head end Hi-Lo actuator not coming up.
⚠️ Problem Description
Requested by Joe Evans: Hi-Lo not working. Bed won't go up.
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 19, 12:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 19, 12:53 PM
Status: Assigned → Technician Assigned → Labor Added
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Joe Evans Nov 19, 12:58 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 1:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 2:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 57m
💰
Status: Invoiced by Hannah Shaw Nov 20, 3:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 20m
⏳ 2.0 business days
🧾
Invoice Created Nov 23, 10:40 PM
Invoice Number: SM-247083

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 19, 12:00 PM
Invoice #
SM-247083

Work Details (1)

Name Type Status Qty Amount Date
WL-03013126 Labor Open 2 $0.00 Nov 19, 12:56 PM

Details