Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316227 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Nov 19, 2025 → Apr 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 15, 2025
✗ SLA Missed (73 biz days late)
Active: 89 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 2, 2025
7 business days (counted)
Running total: 7 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 16, 2025
10 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 17 of ? biz days used
72d
▶ Clock Running
Status: Reschedule
Dec 16 → Apr 1, 2026
72 business days (counted)
Running total: 89 of ? biz days used
Created: Nov 19, 2025 Completed: Apr 1, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Dec 2 Assigned ▶ Running 7 7
Dec 2 → Dec 16 Scheduled ▶ Running 10 17
Dec 16 → Dec 16 Completed ▶ Running 0 17
Dec 16 → Dec 16 Closed ▶ Running 0 17
Dec 16 → Apr 1 Reschedule ▶ Running 72 89
Dispatch 0.0d
Coordinators 91.3d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
91.3 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 19, 2025 Due: Dec 15, 2025 Completed: Apr 1, 2026 (106 days late)
📅
89.8 days Total Age
⏱️
72.9d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
86.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 10, 2025
Visit 2 Dec 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 269 days old
🚨
Primary Delay 72.9 days stuck in "Reschedule"
⏱️
Total Delay 86.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
7.2d / 0.5d SLA
Scheduled
10.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Reschedule
72.9d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
'25.12.16_MStelter: I do not believe that this asset exists. At any rate, I couldn't find it.

12/2/2025 CRamen spoke with Tom and scheduled for Monday 12/8/2025 thru Friday 12/12/2025. Tech will call Tom on Monday 12/8 with eta after picking up car rental. Call logged in WO-01316205


Spoke with Tom 906-251-8019 and he said hes reaching out to staff to make sure that next week 12/1-12/5 is ok with them for tech to come out all call made on WO-01316227


11/24/2025 CRamen Josh Morris 920-454-5020, left a vm for a returned call to schedule for next week

11/24/2025 CRamen Josh Morris cell. 906-236-0771, left a vm for a returned call to schedule for next week


11/24/2025 CRamen phone just rings. Not able to leave VM


11/20/2025 CRamen Logged email WO-01316227 requesting Monday 12/1-Friday 12/5/2025 with an arrival window between 8-10am. Schedule with 01316205. Placeholder set

🔧 Work Performed
'25.12.18_MStelter: created 4 PO Requests for UP Bell for repairs 25.12.11_MStelter: CNL '25.12.10_MStelter: Searched. CNL
🔍 Technician Findings
Could not locate asset.
⚠️ Problem Description
Control #404204588 Hill-Rm GPS 880 Repair / assess unit requested
📄 Description
Product placeholder for medical bed products.

Timeline

📋
Work Order Created Nov 19, 12:16 PM
Work Order: WO-01316227
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Jennifer Johnson Nov 19, 12:22 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Nov 19, 5:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 41m
⚠️ 7.9 business days
📅
▶
2 Dispatch Scheduled Dec 2, 2:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 12d 21h
⚠️ 7.0 business days
⏱️
2x Labor Added Dec 10, 3:55 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
✔️
▶
2 Status: Completed Dec 16, 11:22 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Stelter
From: Completed, Closed
To: Closed, Reschedule
Duration in Previous: 2m, 0m
⏳ 3.0 business days
⏱️
Labor Added Dec 18, 4:00 PM
Type: Labor
Status: Open
Qty: 2
🚨 71.0 business days
✔️
▶
2 Status: Completed Apr 1, 4:45 PM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by Jennifer Johnson
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
Status: Invoice Pending by Hannah Shaw Apr 2, 1:16 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20h 29m, 0m
🚨 27.0 business days
🧾
Invoice Created May 8, 4:45 PM
Invoice Number: SM-258161

Bottlenecks

Assigned
Duration: 7.2 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business days
Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Reschedule
Duration: 72.9 business days (threshold: 2.0 business days)
Exceeded by 70.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Nov 19, 12:16 PM
Invoice #
SM-258161

Work Details (3)

Name Type Status Qty Amount Date
WL-03033187 Labor Open 1 $0.00 Dec 10, 3:55 PM
WL-03033188 Labor Open 1 $0.00 Dec 10, 3:55 PM
WL-03042236 Labor Open 2 $0.00 Dec 18, 4:00 PM

Details