Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316296 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 19, 2025 → Dec 15, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Dec 15)
✗ SLA Missed (19d late)
Dispatch 0.0d
Coordinators 18.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Dec 15, 2025 (18 days late)
📅
18.6 days Total Age
⏱️
18.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
18.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 18.6 days stuck in "Assigned"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
18.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Facility elected not to repair at this time.
🔧 Work Performed
Evaluated unit and determined touch screen needs to be replaced due to physical damage. Account declined quote and is not electing to repair unit at this time.
🔍 Technician Findings
Physical Damage
⚠️ Problem Description
Requested by Joe Evans: Touch screen damaged.
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Nov 19, 1:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
🚨 19.0 business days
⏱️
▶
3 Labor Added Dec 15, 2:16 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Joe Evans
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 26d 0h, 0m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 15, 4:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 50m
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 4:26 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 15m, 0m
⚠️ 5.9 business days
🧾
Invoice Created Dec 22, 8:42 AM
Invoice Number: SM-249148

Bottlenecks

Assigned
Duration: 18.6 business days (threshold: 4.0 business hours)
Exceeded by 18.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 19, 1:56 PM
Invoice #
SM-249148

Work Details (1)

Name Type Status Qty Amount Date
WL-03038077 Labor Open 1 $0.00 Dec 15, 2:16 PM

Details