Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316445 ↗ ServiceMax

DESOTO FIRE RESCUE • Annual Annuity • P5

📍 DeSoto Fire Rescue - Station 261 EMS — 501 E Wintergreen Rd, Desoto TX, 75115

Nov 19, 2025 → Nov 19, 2025

✅ Completed

P5 5 business days from creation

Target: Nov 26, 2025

🕐 Clock stopped: Completed (Nov 19)

✓ SLA Met (6d early)

Field Work 0.0d

Billing 1.0d

✓ SLA Met

Field Work
0.0 days

Billing
1.0 days
Over SLA

Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)

📅

0.0 days Total Age

⏱️

1.0d in Ready to Bill Longest Stage

🔄

3 transitions Status Changes

⚠️

0.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 176 days old

🚨

Primary Delay 1.0 days stuck in "Ready to Bill"

⏱️

Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready to Bill

1.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        Annuity - MANUALGEN                    

🔧 Work Performed

                        (7) Lifepak 15 @ $425 ea.
Annual $2,975
1 Inspection and calibration per year
Repairs and parts not included                    

⚠️ Problem Description

                        (7) Lifepak 15 @ $425 ea.
Annual $2,975
1 Inspection and calibration per year
Repairs and parts not included                    

Timeline

📋

▶

4 Work Order Created Nov 19, 6:38 PM

Work Order Created → Labor Added → Status: Assigned → Status: Closed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

👷

Status: Assigned by Natosha Beierschmitt

From: Ready to Bill, Assigned

To: Assigned, Completed

Duration in Previous: 0m

🏁

Status: Closed by Natosha Beierschmitt

From: Completed, Closed

To: Closed, Ready to Bill

Duration in Previous: 2m, 0m

📨

Status: Invoice Pending by Diane Patton Nov 20, 9:29 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 14h 48m, 0m

⏳ 2.0 business days

🧾

Invoice Created Nov 21, 12:33 PM

Invoice Number: SM-247028

Bottlenecks

Ready to Bill

Duration: 1.0 business days (threshold: 1.0 business days)

Exceeded by 0.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Annual Annuity

Branch

ERLA - PROD

Technician

Natosha Beierschmitt

Scheduled

N/A

Created

Nov 19, 6:38 PM

Invoice #

SM-247028

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03013741	Labor	Open	1	$2,975.00	Nov 19, 6:38 PM