Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316484 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466

Nov 20, 2025 → Dec 2, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 27, 2025
🕐 Clock stopped: Completed (Dec 2)
✗ SLA Missed (5d late)
Dispatch 0.0d
Material Management 0.7d
Coordinators 9.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.7 days
Coordinators
9.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Dec 2, 2025 (on time)
📅
9.0 days Total Age
⏱️
8.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
8.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 8.9 days stuck in "Assigned"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
8.9d / 0.5d SLA
Awaiting Parts
0.7d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/20/25 AJinerson - Checked w/ tech sup on who to assign these 3 new repairs to since req. by customer and not tech. Confirmed w/ tech sup to assign to FSE YDessin for now.
🔧 Work Performed
replaced head Fowler motor ran functional test returned bed back to service
🔍 Technician Findings
replaced head Fowler motor ran functional test returned bed back to service
⚠️ Problem Description
Requested by GE: Head will not raise
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 20, 9:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 51m
⚠️ 9.0 business days
📦
▶
2 Parts Requested Dec 2, 10:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 11d 22h
⏱️
▶
2 2x Labor Added Dec 2, 3:49 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Awaiting Parts
To: Completed
Duration in Previous: 5h 30m
🏁
Status: Closed by Yves Dessin Dec 2, 3:56 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Dec 3, 12:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 22m
📨
▶
2 Status: Invoice Pending Dec 3, 12:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number: SM-248061

Bottlenecks

Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📦
Parts Order 00086066
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Nov 20, 9:59 AM
Invoice #
SM-248061

Work Details (2)

Name Type Status Qty Amount Date
WL-03023820 Labor Open 2 $0.00 Dec 2, 3:49 PM
WL-03023821 Parts Open 1 $0.00 Dec 2, 3:49 PM

Details