📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466
Nov 20, 2025 → Dec 19, 2025
✅ Completed
P55 business days from creation
Target:Nov 27, 2025
🕐 Clock stopped: Completed (Dec 19)
⏸ 17d excluded (parts wait + holding)
✗ SLA Missed (5d late)
Dispatch0.0d
Material Management14.0d
Coordinators9.2d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.0 days
Over SLA
Coordinators
9.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 20, 2025
Due: Dec 1, 2025
Completed: Dec 19, 2025 (17 days late)
📅
22.0 daysTotal Age
⏱️
14.0d in Awaiting PartsLongest Stage
🔄
8 transitionsStatus Changes
⚠️
19.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1Dec 2, 2025
Visit 2Dec 19, 2025
AI Analysis
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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay14.0 days stuck in "Awaiting Parts"
⏱️
Total Delay19.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
8.9d / 0.5d SLA
Awaiting Parts
14.0d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12.22.25 hshaw - updated SMC to FSWP per GE portal
11/20/25 AJinerson - Checked w/ tech sup on who to assign these 3 new repairs to since req. by customer and not tech. Confirmed w/ tech sup to assign to FSE YDessin for now.
🔧Work Performed
Replaced fowler link and fowler motor - Cycle tested bed - Returned to service
🔍Technician Findings
assessed bed , found that Fowler link inop p/n 3006301496
Found fowler motor also inop 12/19
⚠️Problem Description
Head of bed will not raise
📄Description
Bed, Electric
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316490Location: Mount Pleasant HospitalAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 200701635Problem Description: Head of bed will not raiseWe are working wi
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316490Location: Mount Pleasant HospitalAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 200701635Problem Description: Head of bed will not raiseWe are working wi
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: jonathon.verdetto@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316490Location: Mount Pleasant HospitalAddress: 3500 N Hwy 17 Mount Pleasant, SC 29466Device: 3005 200701635Problem Description: Head of bed will not raiseWe are working wi
Timeline
📋
▶
2
Work Order Created Nov 20, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 20, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 29m
⚠️9.0 business days
⏱️
▶
3
Labor Added Dec 2, 11:17 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086078
Status:Closed
📦
Status: Awaiting Parts by Yves Dessin
From:Assigned
To:Awaiting Parts
Duration in Previous:11d 23h
🚨14.0 business days
🔩
▶
2
2x Parts Added Dec 19, 4:48 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:17d 5h
🔩
3x Parts Added Dec 19, 5:53 PM
Type:Parts, Labor
Status:Open
Qty:1
✔️
▶
2
Status: Completed Dec 19, 6:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Sebzda
From:Completed
To:Closed
Duration in Previous:1m
⏳1.7 business days
📄
▶
2
Status: Ready to Bill Dec 22, 10:02 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:5m, 0m
🧾
Invoice Created Dec 23, 8:00 AM
Invoice Number:SM-249708
Bottlenecks
Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)