Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316544 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 20, 2025 → Nov 25, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 27, 2025
🕐 Clock stopped: Completed (Nov 26)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 3.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Nov 26, 2025 (5 days early)
📅
3.8 days Total Age
⏱️
3.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 3.8 days stuck in "Assigned"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Sidecomm service power control board, and drive belt on bed.
🔍 Technician Findings
The bed is not communicating with the nurse station and bed not driving correctly.
⚠️ Problem Description
Requested by Ray-Anthony Alston: The bed is not communicating with the nurse station.

Timeline

📋
▶
2 Work Order Created Nov 20, 1:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 1:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Nov 25, 7:51 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 26, 12:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 53m
📨
Status: Invoice Pending by Hannah Shaw Nov 26, 12:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 28, 5:33 PM
Invoice Number: SM-247640

Bottlenecks

Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 20, 1:26 PM
Invoice #
SM-247640

Work Details (4)

Name Type Status Qty Amount Date
WL-03020280 Labor Open 1.5 $0.00 Nov 25, 7:51 PM
WL-03020281 Labor Open 1 $0.00 Nov 25, 7:51 PM
WL-03020282 Parts Open 1 $0.00 Nov 25, 7:51 PM
WL-03020283 Parts Open 1 $0.00 Nov 25, 7:51 PM

Details