Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316545 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 20, 2025 → Nov 24, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 27, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 3.1d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Nov 25, 2025 (6 days early)
📅
3.1 days Total Age
⏱️
3.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 3.1 days stuck in "Assigned"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler Motor.
🔍 Technician Findings
Head of bed is drifting.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Head of bed is drifting.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 20, 1:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 1:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⏳ 3.0 business days
⏱️
▶
3 4x Labor Added Nov 24, 10:00 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 4d 8h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 2:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 12m
📨
Status: Invoice Pending by Hannah Shaw Nov 25, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 38m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 28, 5:33 PM
Invoice Number: SM-247579

Bottlenecks

Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 20, 1:26 PM
Invoice #
SM-247579

Work Details (4)

Name Type Status Qty Amount Date
WL-03019265 Labor Open 2.5 $0.00 Nov 24, 10:00 PM
WL-03019266 Labor Open 1 $0.00 Nov 24, 10:00 PM
WL-03019267 Travel Open 24.6 $0.00 Nov 24, 10:00 PM
WL-03019268 Parts Open 1 $0.00 Nov 24, 10:00 PM

Details