Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316546 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 20, 2025 → Nov 26, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 27, 2025
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met
Dispatch 0.0d
Coordinators 4.9d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Nov 27, 2025 (4 days early)
📅
4.9 days Total Age
⏱️
4.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 4.9 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed not working.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Head of bed not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 20, 1:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 1:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⚠️ 5.0 business days
⏱️
▶
3 4x Labor Added Nov 26, 8:58 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 6d 7h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 2, 8:00 AM
Invoice Number: SM-247888

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 20, 1:26 PM
Invoice #
SM-247888

Work Details (4)

Name Type Status Qty Amount Date
WL-03021503 Labor Open 2.5 $0.00 Nov 26, 8:58 PM
WL-03021504 Labor Open 1 $0.00 Nov 26, 8:58 PM
WL-03021505 Travel Open 24.6 $0.00 Nov 26, 8:58 PM
WL-03021506 Parts Open 1 $0.00 Nov 26, 8:58 PM

Details