Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316553 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Picocyl — 150 Capital Dr, Golden CO, 80401

Nov 20, 2025 → Dec 15, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 16)
✗ SLA Missed (18d late)
Dispatch 0.0d
Holding 10.0d (excluded)
Coordinators 12.6d
Field Work 7.0d
Billing 7.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
10.0 days
Coordinators
12.6 days
Over SLA
Field Work
7.0 days
Over SLA
Billing
7.5 days
Over SLA
Created: Nov 20, 2025 Due: Dec 20, 2025 Completed: Dec 15, 2025 (5 days early)
📅
17.6 days Total Age
⏱️
12.6d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 9, 2025
Visit 2 Dec 10, 2025

AI Analysis

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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 12.6 days stuck in "Assigned"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.6d / 0.5d SLA
Tech On Site
7.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Billing Review
3.8d / 2.0d SLA
On Hold
10.0d
Invoice Pending
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/21/25 MMcNamara
Can't close in CRM. Spectometer part is still open status SN issue.  Agilent will not approve invoicing.  Placed on hold.
🔧 Work Performed
12/8/2025 Evaluation found TC dislodged. Re-installed and tested unit OK. 12/9/2025 Background drifted up to 8 range overnight. Cleaned spec-tube and replaced filaments. Cleaned valve block, replaced pads on valves and reassembled. 12/10/2025 Replaced internal helium leak and installed vacuum system. Restarted. original Spectrometer drifting. 12/15/2025 Installed exchange spectrometer. G8610-69008/MY25310005 old MY24070005 Started up unit, perform fine test procedure, record parameter, Unit leak check ok MDL/Helium Stability chart N/A shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
system is drifting.
⚠️ Problem Description
Approval Note 20.11.2025 09:46:41 BRIAMESS Gratis approved. Regards, Brian ____________________ Note 19.11.2025 12:23:30 THOMASIANM This seems to be for a vacuum product, so I'm rerouting SO to queue XAULCSAVPDQ. ____________________ Note 19.11.2025 11:55:21 WIGEORGE now it is not going into test. ____________________ Approval Note 19.11.2025 11:55:21 WIGEORGE brian mess ____________________ Note 19.11.2025 11:51:30 WF-BATCH Agent: WIGEORGE Timestamp: 2025-11-19 11:51:18 warr bench repair; not going into test from 6008140064
📄 Description
VS MD30 Mobile Leak Detector
📞 Call Description
VPD Bench Repair Warranty

Timeline

📋
▶
3 Work Order Created Nov 20, 1:48 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 13.0 business days
🔧
Status: Tech On Site by Charles Sellon Dec 8, 10:28 AM
From: Assigned
To: Tech On Site
Duration in Previous: 17d 20h
⏳ 2.0 business days
⏱️
5x Labor Added Dec 9, 2:32 PM
Type: Labor, Parts
Status: Open
Qty: 4, 1, 3
⏱️
Labor Added Dec 10, 11:47 AM
Type: Labor
Status: Open
Qty: 2
⚠️ 5.0 business days
✔️
▶
2 Status: Completed Dec 16, 1:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 12:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 49m
💵
▶
2 Status: Billing Review Dec 18, 6:09 AM
Status: Billing Review → Status: On Hold
⏸️
Status: On Hold by MICHAEL MCNAMARA
From: Billing Review
To: On Hold
Duration in Previous: 1m
⏳ 2.0 business days
🔩
Parts Added Dec 21, 10:19 AM
Type: Parts
Status: Open
Qty: 1
⚠️ 8.0 business days
💵
Status: Billing Review by MICHAEL MCNAMARA Dec 31, 12:22 PM
From: On Hold
To: Billing Review
Duration in Previous: 13d 6h
⏳ 4.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 5, 11:24 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 4d 23h
📨
Status: Invoice Pending by Hannah Shaw Jan 5, 12:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 2m
💰
▶
2 Status: Invoiced Jan 6, 11:31 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250480

Bottlenecks

Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Billing Review
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Nov 20, 1:48 PM
Invoice #
SM-250480

Work Details (7)

Name Type Status Qty Amount Date
WL-03031584 Labor Open 4 $582.00 Dec 9, 2:32 PM
WL-03031585 Parts Open 1 $0.00 Dec 9, 2:32 PM
WL-03031586 Parts Open 1 $0.00 Dec 9, 2:32 PM
WL-03031587 Parts Open 1 $0.00 Dec 9, 2:32 PM
WL-03031588 Parts Open 3 $0.00 Dec 9, 2:32 PM
WL-03032818 Labor Open 2 $0.00 Dec 10, 11:47 AM
WL-03044642 Parts Open 1 $0.00 Dec 21, 10:19 AM

Details