📍 Jet Propulsion Lab — 4800 Oak Grove Dr, Pasadena CA, 91109
Nov 20, 2025 → Feb 19, 2026
✅ Completed
PSMLast business day of November 2025
Target:Nov 28, 2025
🕐 Clock stopped: Completed (Feb 19)
✗ SLA Missed (83d late)
Dispatch0.0d
Coordinators52.6d
Field Work13.5d
Billing7.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.6 days
Over SLA
Field Work
13.5 days
Over SLA
Billing
7.5 days
Over SLA
Created: Nov 20, 2025
Due: Feb 23, 2026
Completed: Feb 19, 2026 (4 days early)
📅
65.6 daysTotal Age
⏱️
52.6d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
71.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay52.6 days stuck in "Assigned"
⏱️
Total Delay71.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
52.6d / 0.5d SLA
Tech On Site
13.5d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
6.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced display with new. Replaced IDP dry pump and turbo pump with exchange units.
Reset IDP hours to 0.
Cleaned, reassembled and tested TPS to factory specifications.
🔍Technician Findings
Display has LED's out.
⚠️Problem Description
Note
14.11.2025 18:43:37 JUFOSTER
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Note
14.11.2025 18:40:40 WF-BATCH
Agent: JUFOSTER Timestamp: 2025-11-14 18:40:31
IT17354012 tps only pumps to 1 Torr.
📄Description
FAILED TPS-COMPACT V81M KF40, 120V
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Nov 20, 2:11 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:2m
🚨53.0 business days
🔧
Status: Tech On Site by Shawn KelleyFeb 2, 2:48 PM
From:Assigned
To:Tech On Site
Duration in Previous:74d 0h
🚨14.0 business days
⏱️
▶
2
Labor Added Feb 19, 11:48 AM
Labor Added → 3x Parts Added
🔩
3x Parts Added
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyFeb 19, 1:00 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:16d 22h, 0m
⏳3.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAFeb 24, 7:12 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 18h
📨
Status: Invoice Pending by Hannah ShawFeb 24, 9:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:14h 45m
⚠️6.3 business days
💰
Status: Invoiced by Hannah ShawMar 4, 8:23 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7d 22h
🚨17.5 business days
🧾
Invoice Created Mar 27, 9:45 AM
Invoice Number:SM-254815
Bottlenecks
Assigned
Duration: 52.6 business days (threshold: 4.0 business hours)
Exceeded by 52.1 business days
Tech On Site
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Invoice Pending
Duration: 6.2 business days (threshold: 2.0 business days)