Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316598 ↗ ServiceMax

HIGI LLC • Repair/PM • P4

📍 Publix 540 — 139 Commerce Avenue, La Grange GA, 30241

Nov 20, 2025 → Mar 30, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 26, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 81 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸81d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Mar 23, 2026
81 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 30, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
Created: Nov 20, 2025 Completed: Mar 30, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 4
Nov 20 → Nov 20 L2 Screening ▶ Running 0 0 / 4
Nov 20 → Mar 23 Awaiting Parts ⏸ Paused 81 —
Mar 23 → Mar 23 Ready for Scheduling ▶ Running 0 0 / 4
Mar 23 → Mar 23 Assigned ▶ Running 0 0 / 4
Mar 23 → Mar 30 Scheduled ▶ Running 5 5 / 4
Dispatch 0.0d
Material Management 81.3d
Coordinators 5.8d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
81.3 days
Over SLA
Coordinators
5.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 20, 2025 Due: Nov 26, 2025 Completed: Mar 30, 2026 (123 days late)
📅
86.3 days Total Age
⏱️
81.3d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
82.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 266 days old
🚨
Primary Delay 81.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 82.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
81.3d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
5.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25/26 AJinerson - Tech scheduled to go on-site today, 3/25 but parts not arrived yet. We will have to reschedule for tech's next available on Mon. 3/30.


3/23/26 AJinerson - WO released past SLA. No chance of meeting SLA.


871-0001-02R OUT OF STOCK RC 11/21/2025

🔧 Work Performed
Removed and replaced ad monitor. Performed PM procedure Vacuumed Kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock released button working as expected Levelers on floor Set to power on after power failure in BIOS Uploaded photos
🔍 Technician Findings
Top monitor dark on arrival.
⚠️ Problem Description
Tech will be shipped replacement advertisement monitor. Tech will replace and restore functionality. Top monitor is not displaying. Resolution settings 1440×900 / 60HZ top 800×600 / 60HZ bottom Follow-Up Notes Ad monitor dark unable to adjust Use this password to access the kiosk:  N#FJM7!4 If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Merge KMY Kiosk

Timeline

📋
▶
2 Work Order Created Nov 20, 4:12 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 20, 4:18 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
🚨 82.0 business days
📅
Status: Ready for Scheduling by Robert Cox Mar 23, 1:42 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 122d 20h
👷
▶
3 Technician Assigned Mar 23, 4:24 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 41m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-25T16:00:00.000+0000
📦
▶
2 Parts Requested Mar 24, 11:16 AM
Parts Requested → 3x Parts Added
🔩
3x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
📅
▶
2 Dispatch Scheduled Mar 25, 10:22 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-30T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 25, 10:27 AM
Scheduled For: 2026-03-30T13:00:00.000+0000, 2026-03-30T13:30:00.000+0000
⏳ 4.0 business days
🚗
Travel Added Mar 30, 11:25 AM
Type: Travel
Status: Open
Qty: 55
⏱️
2x Labor Added Mar 30, 6:44 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
▶
2 Status: Completed Mar 30, 7:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 1, 3:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📨
Status: Invoice Pending by Hannah Shaw Apr 1, 4:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 44m, 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 6, 11:37 AM
Invoice Number: SM-258100

Bottlenecks

Awaiting Parts
Duration: 81.3 business days (threshold: 3.0 business days)
Exceeded by 78.3 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00085648
Closed
📦
Parts Order 00093216
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Torre Gifford
Scheduled
Mar 30, 9:30 AM
Created
Nov 20, 4:12 PM
Invoice #
SM-258100

Work Details (6)

Name Type Status Qty Amount Date
WL-03156717 Parts Open 1 $0.00 Mar 24, 11:16 AM
WL-03156718 Parts Open 1 $0.00 Mar 24, 11:16 AM
WL-03156719 Expenses Open 1 $0.00 Mar 24, 11:16 AM
WL-03165098 Travel Open 55 $0.00 Mar 30, 11:25 AM
WL-03165972 Labor Open 1.75 $0.00 Mar 30, 6:44 PM
WL-03165973 Labor Open 1.75 $0.00 Mar 30, 6:44 PM

Details