Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316722 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Nov 21, 2025 → Nov 21, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 21)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Nov 21, 2025 Due: Dec 2, 2025 Completed: Nov 21, 2025 (11 days early)
📅
0.0 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Side Control Brake linkage
🔍 Technician Findings
Damaged - Broken Side control brake linkage - Side brake/steer handle flipped over.
⚠️ Problem Description
Service Request
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
3 Work Order Created Nov 21, 2:02 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Jennifer Johnson
Technician: Craig Walker
🔧
▶
2 Status: Tech On Site Nov 21, 2:08 PM
Status: Tech On Site → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 21, 2:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 24, 3:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247455

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Nov 21, 2:02 PM
Invoice #
247455

Work Details (2)

Name Type Status Qty Amount Date
WL-03016492 Parts Open 1 $246.08 Nov 21, 2:12 PM
WL-03016498 Labor Open 4 $380.00 Nov 21, 2:19 PM

Details