Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316801 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Hospital Of Philadelphia — 550 S Goddard Blvd, King Of Prussia PA, 19406

Nov 21, 2025 → Dec 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met (378d early)
Dispatch 8.3d
Coordinators 12.4d
Billing 1.5d
✓ SLA Met
Dispatch
8.3 days
Over SLA
Coordinators
12.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 21, 2025 Due: Dec 31, 2026 Completed: Dec 18, 2025 (378 days early)
📅
18.7 days Total Age
⏱️
8.3d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 174 days old
🚨
Primary Delay 8.3 days stuck in "Entered"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.3d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Scheduled
4.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/2025 RArnold - Dispatching to Fady K


12/09/2025 RFosbury - proposed Rick and Rodney return on 12/22/2025 to work on FUs/repairs.


11/21/2025 RArnold - Follow up for remaining devices on this case

🔧 Work Performed
F.K–Implemented FCO86600081 as per FCO Instructions, all required T&V results passed. Device placed back into service and ready for patient use.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 21, 4:49 PM
Work Order: WO-01316801
Type: FCO
Priority: PC
⚠️ 8.9 business days
📅
Status: Ready for Scheduling by Rich Fosbury Dec 3, 10:32 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11d 17h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Dec 12, 9:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 22h
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Dec 17, 10:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 12h, 0m
⏱️
▶
2 Labor Added Dec 18, 9:37 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 32m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 32m
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Entered
Duration: 8.3 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business days
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 12, 8:00 AM
Created
Nov 21, 4:49 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03041409 Labor Open 2.5 $237.50 Dec 17, 10:04 PM
WL-03041410 Labor Open 2.5 $155.00 Dec 17, 10:04 PM
WL-03041411 Travel Open 120 $0.00 Dec 17, 10:04 PM
WL-03041698 Labor Open 0.016666666666667 $38.00 Dec 18, 9:37 AM

Details