Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316816 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 24, 2025 → Dec 1, 2025

✅ Completed
PC Per client agreement
Target: Dec 15, 2025
🕐 Clock stopped: Completed (Dec 1)
✓ SLA Met (14d early)
Dispatch 2.0d
Coordinators 5.0d
Billing 0.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
5.0 days
Over SLA
Billing
0.5 days
Created: Nov 24, 2025 Due: Dec 15, 2025 Completed: Dec 1, 2025 (14 days early)
📅
6.0 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 PUMP, 1PH

Timeline

📋
Work Order Created Nov 24, 8:11 AM
Work Order: WO-01316816
Type: Repair
Priority: PC
⏳ 2.0 business days
🔩
▶
3 Parts Added Nov 25, 8:29 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1d 0h
⚠️ 5.0 business days
✔️
Status: Completed by Kim Pearson Dec 1, 3:18 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 6h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 2, 8:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 58m
📨
▶
3 Status: Invoice Pending Dec 2, 12:26 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-247976

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 24, 8:11 AM
Invoice #
SM-247976

Work Details (1)

Name Type Status Qty Amount Date
WL-03019416 Parts Open 1 $929.50 Nov 25, 8:29 AM

Details