Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316858 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Deborah Heart And Lung Center — 200 Trenton Rd, Browns Mills NJ, 08015

Nov 24, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (149 biz days early)
Active: 124 biz days
🕐 Clock stopped: Completed (May 26, 2026)
▶ Clock Running
Status: Created
Nov 24 → Dec 3, 2025
5 business days (counted)
Running total: 5 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 29, 2025
17 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: On Hold
Dec 29 → Jan 9, 2026
8 business days (counted)
Running total: 30 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 28, 2026
12 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 42 of ? biz days used
75d
▶ Clock Running
Status: On Hold
Jan 28 → May 14, 2026
75 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 26, 2026
7 business days (counted)
Running total: 124 of ? biz days used
Created: Nov 24, 2025 Completed: May 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Dec 3 Created ▶ Running 5 5
Dec 3 → Dec 29 Ready for Scheduling ▶ Running 17 22
Dec 29 → Jan 9 On Hold ▶ Running 8 30
Jan 9 → Jan 28 Scheduled ▶ Running 12 42
Jan 28 → Jan 28 Entered ▶ Running 0 42
Jan 28 → May 14 On Hold ▶ Running 75 117
May 14 → May 26 Scheduled ▶ Running 7 124
Dispatch 6.0d
Holding 84.7d (excluded)
Coordinators 39.0d
Billing 1.4d
✓ SLA Met
Dispatch
6.0 days
Over SLA
Holding (excluded from total)
84.7 days
Coordinators
39.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2026 Completed: May 26, 2026 (219 days early)
📅
125.0 days Total Age
⏱️
75.8d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
40.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 75.8 days stuck in "On Hold"
⏱️
Total Delay 40.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
On Hold
84.7d
Scheduled
21.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 ARuby - Dispatching to Rick to close out per Rebecca


04/24/2026 RArnold - The PWO for the EWO has labor on it. Chattered Rick and Fady

01/28/2026 RFosbury - put wo-01337226, can be canceled.

1/09/2026 RFosbury - dispatched to Rick C


12/23/2025 RFosbury - working to reschedule.

11/24/2025 SRobinson- Created follow up WO for the remaining. (Old wo-01244954) -Follow up notes - Need EWO for WO-13932912


-Previous notes -

10/31/2025 RFosbury - had to reschedule to due to training. Confirmed new date of Nov 18th starting at 9 AM.

10/21/2025 RFosbury - Rec'd email from CremerR@Deborah.org confirming any proposed dates are fine. Sending Rodney, on NOV 7th starting at 9 am

10/16/2025 RFosbury Called 609.537.7009 Spoke with Mark Williams said he would need to talk to Marisol Santa about scheduling. Sending FU email to msanta@capitalhealth.org and mwilliams3@capitalhealth.org

09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.

06/09/2025 Rbailey - Called 609.537.7009 Spoke with Mark Williams and Marisol Santa who confirmed the 2 devices are in their system in the Emergency located at Deborah (Duh-Bore-Uh) Heart and Lung Center 200 Trenton Rd, Browns Mills, NJ 08015. Capital Health use the Emergency there. She said to email her and she will follow up with Randy in BioMed at Deborah to assist, but that they would need the Service Report

msanta@capitalhealth.org

🔧 Work Performed
FCO86600081
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 24, 10:10 AM
Work Order: WO-01316858
Type: FCO
Priority: PC
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Dec 3, 10:32 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9d 0h
🚨 18.0 business days
⏸️
Status: On Hold by Rich Fosbury Dec 29, 11:44 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 26d 1h
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 9, 9:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-09T05:00:00.000+0000, 2026-01-09T00:00:00.000+0000, 2026-01-09T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: On Hold
To: Scheduled
Duration in Previous: 10d 22h
⏳ 2.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 12, 12:06 PM
Scheduled For: 2026-01-15T00:00:00.000+0000
🚨 12.0 business days
🆕
Status: Entered by Rich Fosbury Jan 28, 12:21 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 19d 2h, 0m
🚨 76.0 business days
👷
▶
3 Technician Assigned May 14, 10:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-14T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: On Hold
To: Scheduled
Duration in Previous: 105d 21h
⚠️ 8.0 business days
⏱️
▶
2 2x Labor Added May 26, 8:30 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 21h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 27, 12:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 4h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
May 14, 8:00 AM
Created
Nov 24, 10:10 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03237695 Labor Open 0.25 $155.00 May 26, 8:30 AM
WL-03237696 Labor Open 2.5 $237.50 May 26, 8:30 AM
WL-03239049 Labor Open - $38.00 May 27, 12:31 PM

Details