Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316871 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 24, 2025 → Nov 27, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (399d early)
Dispatch 0.0d
Coordinators 4.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2026 Completed: Nov 27, 2025 (399 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
3.7d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 Cever dispatching to FSE to order parts

🔧 Work Performed
11/25/2025 LIser- Worked on one device. 11/25/2025 LIser- Implemented FCO86600081 on one device and traveled from site.
🔍 Technician Findings
11/25/2025 LIser- Worked on one device. 11/25/2025 LIser- Implemented FCO86600081 on one device and traveled from site.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 24, 11:03 AM
Work Order: WO-01316871
Type: FCO
Priority: PC
👷
▶
4 Status: Assigned Nov 24, 11:09 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000GbhCMQAZ, Luis Iser
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Nov 25, 1:07 PM
Type: Labor
Status: Open
Qty: 2
⏱️
2x Labor Added Nov 25, 3:18 PM
Type: Labor
Status: Open
Qty: 2.5, 1
⏳ 3.0 business days
✔️
Status: Completed by Luis Iser Nov 27, 1:10 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Dec 2, 11:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248310

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 24, 8:00 AM
Created
Nov 24, 11:03 AM
Invoice #
SM-248310

Work Details (4)

Name Type Status Qty Amount Date
WL-03019677 Labor Open 2 $0.00 Nov 25, 1:07 PM
WL-03019904 Labor Open 2.5 $237.50 Nov 25, 3:18 PM
WL-03019905 Labor Open 1 $155.00 Nov 25, 3:18 PM
WL-03023496 Labor Open 0.016666666666667 $38.00 Dec 2, 11:25 AM

Details