Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (86 biz days late)
Active: 89 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 16, 2025
14 business days (counted)
Running total: 14 of ? biz days used
75d
▶ Clock Running
Status: Scheduled
Dec 16 → Apr 6, 2026
75 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Closed
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 89 of ? biz days used
Created: Nov 24, 2025Completed: Apr 6, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 24 → Nov 24
Created
▶ Running
0
0
Nov 24 → Nov 24
Scheduled
▶ Running
0
0
Nov 24 → Dec 16
Ready for Scheduling
▶ Running
14
14
Dec 16 → Apr 6
Scheduled
▶ Running
75
89
Apr 6 → Apr 6
Closed
▶ Running
0
89
Coordinators89.7d
Billing2.3d
✗ SLA Missed
Coordinators
89.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Nov 24, 2025
Due: Dec 31, 2026
Completed: Apr 6, 2026 (269 days early)
📅
89.7 daysTotal Age
⏱️
74.9d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
90.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
24 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Mar 31, 2026
Visit 2Apr 1, 2026
Visit 3Apr 2, 2026
Visit 4Apr 3, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay74.9 days stuck in "Scheduled"
⏱️
Total Delay90.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
14.7d / 1.0d SLA
Scheduled
74.9d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/24/2025 1247 LM w/EZ;; 1247 SB decline, SR decline; 1527 AF decline; 1932 TP decline; 12/1/2025 0929 LM w/Adam re NAR; 12/1/2025 1346 CM LM w/Adam re NAR; 12/15/2025 1937 KH avail; 12/16/2025 0948 LM w/Adam re cnfm; 1253 LeighAnn cnfm ; ack cnfm; LM w/KH; 1327 KH ack cnfm
📅
Green Security
Apr 3, 2026 9:00am – 5:00pm
Work Order: WO-01316909
Location: NYP Westchester Hospital
Address: 55 Palmer Ave, Bronxville, NY 10708
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your work.
http
📅
Green Security
Apr 2, 2026 9:00am – 5:00pm
Work Order: WO-01316909
Location: NYP Westchester Hospital
Address: 55 Palmer Ave, Bronxville, NY 10708
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your work.
http
📅
Green Security
Apr 1, 2026 9:00am – 5:00pm
Work Order: WO-01316909
Location: NYP Westchester Hospital
Address: 55 Palmer Ave, Bronxville, NY 10708
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your work.
http
📅
Green Security
Mar 31, 2026 9:00am – 5:00pm
Work Order: WO-01316909
Location: NYP Westchester Hospital
Address: 55 Palmer Ave, Bronxville, NY 10708
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your work.
http