Created: Nov 24, 2025
Due: Dec 24, 2025
Completed: Dec 8, 2025 (16 days early)
📅
10.7 daysTotal Age
⏱️
11.5d in Tech On SiteLongest Stage
🔄
7 transitionsStatus Changes
⚠️
23.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Nov 25, 2025
Visit 2Nov 26, 2025
AI Analysis
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Completed with significant delays
Invoiced • 171 days old
🚨
Primary Delay11.5 days stuck in "Tech On Site"
⏱️
Total Delay23.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Tech On Site
11.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
11.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
11/24/2025 Evaluated, found display bad. LD and cart extremely dirty.
11/25/2025 Cleaned vacuum system, replaced turbo, rebuilt spec-tube, cleaned cart and mechanical pump.
11/26/2025 Finished reassembly and started. Date bad again, replaced battery on motherboard.
12/8/2025 Perform fine test procedure, record parameter, unit leak check ok shut off unit, drained oil from pump, pack it up, ship unit back to customer.
Valve error, checked connectors, replaced valve driver board and restarted Calibrated OK,
🔍Technician Findings
Unit has a multiple issues. Valve driver board, turbo pump, display touch screen control.
⚠️Problem Description
Note
27.10.2025 11:17:43 WIGEORGE
Unfortunately I can’t start it up to run diagnostics before sending it to you. I was told by maintenance the unit would not go into test or run because the turb pump would not spool up enough. All the oil was drained from the unit, it was palletized and staged for being shipped out for evaluation/repair. If there is something else you want me to look at let me know.
Thanks,
Rob
____________________
Note
27.10.2025 11:09:55 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-10-27 11:09:49
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
bench overhaul
I think turbo problem. Refuse to say; already packed
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Dec 10, 2025 4:54pm
@MICHAEL MCNAMARA @Kim Pearson I have reviewed and moved WO to RTB.
Timeline
📋
▶
3
Work Order Created Nov 24, 1:19 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⏳2.0 business days
🔧
Status: Tech On Site by Charles SellonNov 25, 3:14 PM
From:Assigned
To:Tech On Site
Duration in Previous:1d 1h
⏱️
10x Labor Added Nov 25, 3:21 PM
Type:Labor, Parts
Status:Open
Qty:8, 1, 2
⏱️
Labor Added Nov 26, 12:03 PM
Type:Labor
Status:Open
Qty:1
🚨10.9 business days
✔️
Status: Completed by Minh HuynhDec 10, 7:12 AM
From:Tech On Site
To:Completed
Duration in Previous:14d 15h
🏁
Status: Closed by Minh HuynhDec 10, 7:19 AM
From:Completed
To:Closed
Duration in Previous:6m
📄
Status: Ready to Bill by Hannah ShawDec 10, 4:53 PM
From:Closed
To:Ready to Bill
Duration in Previous:9h 34m
⏳3.9 business days
📨
Status: Invoice Pending by Hannah ShawDec 15, 4:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4d 23h
🚨11.9 business days
💰
▶
2
Status: Invoiced Dec 30, 1:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249150
Bottlenecks
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Tech On Site
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Invoice Pending
Duration: 11.3 business days (threshold: 2.0 business days)