Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316932 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 24, 2025 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met
Active: 107 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
106d
▶ Clock Running
Status: Assigned
Nov 25 → Apr 30, 2026
106 business days (counted)
Running total: 107 of ? biz days used
Created: Nov 24, 2025 Completed: Apr 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 25 Created ▶ Running 1 1
Nov 25 → Apr 30 Assigned ▶ Running 106 107
Dispatch 1.7d
Coordinators 106.6d
Billing 0.6d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Coordinators
106.6 days
Over SLA
Billing
0.6 days
Created: Nov 24, 2025 Due: Apr 30, 2026 Completed: Apr 30, 2026 (on time)
📅
107.7 days Total Age
⏱️
106.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
108.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 106.6 days stuck in "Assigned"
⏱️
Total Delay 108.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Assigned
106.6d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE DS 102 PUMP 1 PH W/W MOTOR

Timeline

📋
▶
2 Work Order Created Nov 24, 1:32 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 2.0 business days
👷
▶
2 Status: Assigned Nov 25, 2:28 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
🚨 107.0 business days
✔️
Status: Completed by Kim Pearson Apr 30, 11:35 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 155d 20h, 0m
📄
Status: Ready to Bill by Tami Dawe May 1, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 45m
📨
▶
3 Status: Invoice Pending May 1, 3:08 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-260818

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Assigned
Duration: 106.6 business days (threshold: 4.0 business hours)
Exceeded by 106.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 24, 1:32 PM
Invoice #
SM-260818

Work Details (1)

Name Type Status Qty Amount Date
WL-03018593 Parts Open 1 $619.00 Nov 24, 1:32 PM

Details