Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316946 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 24, 2025 → Nov 24, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 24)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.1 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Nov 30, 2025 Completed: Nov 24, 2025 (6 days early)
📅
0.2 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM DUE
⚠️ Problem Description
Requested by Joe Evans: NOV PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 24, 2:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 24, 2:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🔧
Status: Tech On Site by Joe Evans Nov 24, 2:38 PM
From: Assigned
To: Tech On Site
Duration in Previous: 26m
⏱️
▶
3 Labor Added Nov 24, 3:23 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 46m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 25, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Nov 25, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 26, 8:30 PM
Invoice Number: SM-247579

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 24, 2:04 PM
Invoice #
SM-247579

Work Details (1)

Name Type Status Qty Amount Date
WL-03018772 Labor Open 1 $0.00 Nov 24, 3:23 PM

Details