Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316958 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St George Medical Center — 1380 East Medical Center Drive, St George UT, 84790

Nov 24, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 180 biz days
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Canceled
Dec 2 → Dec 4, 2025
2 business days (counted)
Running total: 6 of ? biz days used
174d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Aug 16, 2026
174 business days (counted)
Running total: 180 of ? biz days used
Created: Nov 24, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Scheduled ▶ Running 0 0
Nov 24 → Dec 2 Ready for Scheduling ▶ Running 4 4
Dec 2 → Dec 4 Canceled ▶ Running 2 6
Dec 4 → Aug 16 Ready for Scheduling ▶ Running 174 180
Dispatch 0.0d
Coordinators 4.6d
⚠ Overdue
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
180.6 days Total Age
⏱️
4.6d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 264 days old
🚨
Primary Delay 4.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.6d / 1.0d SLA
Canceled
2.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 NNL ; 1408 SS avail; 1420 LM w/Marcos re cnfm; 12/2/2025 1223 2nd msg w/Marcos; 1544 FILLED; 12/4/2025 1553 urgent need; 1604 LM w/SS; 12/8/2025 1221 CM 2nd msg w/SS; 1346 SS unavail; LM w/Marcos

Timeline

📋
▶
2 Work Order Created Nov 24, 2:23 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
🚫
Status: Canceled by Caitlin Mcgee Dec 2, 3:48 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 8d 1h
⏳ 3.0 business days
📅
▶
2 Status: Ready for Scheduling Dec 4, 4:05 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2025-12-16T21:00:00.000+0000

Bottlenecks

Ready for Scheduling
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 16, 4:00 PM
Created
Nov 24, 2:23 PM
Invoice #
N/A

Details