Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316995 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 24, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (143 biz days early)
Active: 14 biz days
Paused: 116 biz days
🕐 Clock stopped: Canceled (Jun 3, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 16, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 14 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Dec 16 → Jun 3, 2026
116 business days (not counted)
Created: Nov 24, 2025 Canceled: Jun 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 16 Scheduled ▶ Running 14 14
Dec 16 → Dec 16 Entered ▶ Running 0 14
Dec 16 → Jun 3 Ready for Release ⏸ Paused 116 —
Dispatch 0.1d
Holding 117.0d (excluded)
Coordinators 14.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
117.0 days
Coordinators
14.3 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2026 Completed: Jun 3, 2026 (211 days early)
📅
130.5 days Total Age
⏱️
117.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 264 days old
🚨
Primary Delay 117.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
14.3d / 2.0d SLA
Ready for Release
117.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 RArnold - WO is on demand. Will dispatch when/if FSE requests an IP form this case.

05/13/2026 RArnold - Wo will be dispatched when/if FSE askes for SN# on this case

04/14/2026 RArnold - Wo will be dispatched when/if FSE askes for SN# on this case

12/16/2025 MNewman - Per Raymond, this device was shipped to another US Med Location. Removing WO from queue.

11/24/2025 RFosbury dispatched to Raymond Ebanks

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 24, 3:20 PM
Work Order: WO-01316995
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 24, 4:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-24T21:45:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 0m
🚨 14.9 business days
🆕
▶
2 Status: Entered Dec 16, 7:32 AM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 117.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 3, 10:36 AM
From: Ready for Release
To: Canceled
Duration in Previous: 169d 1h

Bottlenecks

Scheduled
Duration: 14.3 business days (threshold: 2.0 business days)
Exceeded by 12.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 24, 3:20 PM
Invoice #
N/A

Details