Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316999 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 24, 2025 → Dec 9, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (399d early)
Dispatch 0.1d
Coordinators 2.6d
Field Work 9.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.6 days
Over SLA
Field Work
9.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2026 Completed: Dec 9, 2025 (387 days early)
📅
11.5 days Total Age
⏱️
9.0d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 9.0 days stuck in "Completed"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Completed
9.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 RFosbury dispatched to Raymond Ebanks

🔧 Work Performed
Travel to site. FCO86600081. Create follow up incident cases & quotes for failed devices.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 24, 3:22 PM
Work Order: WO-01316999
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 24, 4:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-24T22:45:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 0m
⏳ 3.0 business days
⏱️
▶
2 13x Labor Added Nov 26, 8:49 PM
13x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 2d 4h
⚠️ 9.4 business days
🏁
Status: Closed by Raymond Ebanks Dec 9, 2:39 PM
From: Completed
To: Closed
Duration in Previous: 12d 17h
⏱️
▶
2 Labor Added Dec 10, 9:06 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 29m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 16m

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Completed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Nov 24, 5:45 PM
Created
Nov 24, 3:22 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03021478 Labor Open 5 $155.00 Nov 26, 8:49 PM
WL-03021479 Labor Open 2.5 $237.50 Nov 26, 8:49 PM
WL-03021480 Labor Open 1.5 $0.00 Nov 26, 8:49 PM
WL-03021481 Labor Open 6.5 $0.00 Nov 26, 8:49 PM
WL-03021482 Labor Open 1 $0.00 Nov 26, 8:49 PM
WL-03021483 Expenses Open 1 $0.00 Nov 26, 8:49 PM
WL-03021484 Expenses Open 1 $0.00 Nov 26, 8:49 PM
WL-03021485 Expenses Open 1 $0.00 Nov 26, 8:49 PM
WL-03021486 Expenses Open 1 $0.00 Nov 26, 8:49 PM
WL-03021487 Expenses Open 1 $0.00 Nov 26, 8:49 PM
WL-03021488 Travel Open 233 $0.00 Nov 26, 8:49 PM
WL-03021489 Travel Open 11 $0.00 Nov 26, 8:49 PM
WL-03021490 Travel Open 11 $0.00 Nov 26, 8:49 PM
WL-03032568 Labor Open 0.016666666666667 $38.00 Dec 10, 9:06 AM

Details