Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317044 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 24, 2025 → Nov 25, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (36d early)
Dispatch 0.0d
Coordinators 1.3d
Billing 12.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Billing
12.0 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Nov 25, 2025 (36 days early)
📅
1.3 days Total Age
⏱️
10.6d in Billing Correction Needed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 10.6 days stuck in "Billing Correction Needed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
2.0d
Billing Correction Needed
10.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 RArnold -Dispatching to Luis for SN#100236895 located at US MED in Orlando FL

🔧 Work Performed
11/24/2025 LIser- Implemented FCO86600069 on one device and traveled from site.
🔍 Technician Findings
11/24/2025 LIser- Implemented FCO86600069 on one device and traveled from site.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 24, 4:40 PM
Work Order: WO-01317044
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 24, 4:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 17m
⏱️
2x Labor Added Nov 24, 5:51 PM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Luis Iser Nov 25, 4:32 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23h 34m, 0m
⏱️
▶
2 Labor Added Nov 26, 9:06 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 34m
💳
Status: Billing Correction Needed by Timothy Amburgey Nov 26, 2:08 PM
From: 07e-Partial Project
To: Billing Correction Needed
Duration in Previous: 5h 0m
🚨 11.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 10, 4:06 PM
From: Billing Correction Needed
To: 07e-Partial Project
Duration in Previous: 14d 1h
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 23h 38m
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 16m

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 24, 8:00 AM
Created
Nov 24, 4:40 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03019018 Labor Open 1 $95.00 Nov 24, 5:51 PM
WL-03019019 Labor Open 0.5 $155.00 Nov 24, 5:51 PM
WL-03020629 Labor Open 0.016666666666667 $38.00 Nov 26, 9:06 AM

Details