Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317046 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 24, 2025 → Nov 27, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (34d early)
Dispatch 0.0d
Coordinators 3.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Nov 27, 2025 (34 days early)
📅
3.3 days Total Age
⏱️
3.8d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 24, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 3.8 days stuck in "Closed"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Closed
3.8d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 RArnold -Dispatching to Luis for SN#201025496 located at US MED in Orlando FL

🔧 Work Performed
11/24/2025 LIser- Implemented FCO86600069 on one device. 11/25/2025 Liser- Implemented FCO86600069 on one device.
🔍 Technician Findings
11/24/2025 LIser- Implemented FCO86600069 on one device. 11/25/2025 Liser- Implemented FCO86600069 on one device.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 24, 4:45 PM
Work Order: WO-01317046
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Nov 24, 4:59 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 13m
👷
Technician Assigned by Rebecca Arnold
Technician: Luis Iser
⏱️
2x Labor Added Nov 24, 5:34 PM
Type: Labor
Status: Open
Qty: 1, 0.25
⏳ 2.8 business days
⏱️
2x Labor Added Nov 26, 11:44 AM
Type: Labor
Status: Open
Qty: 1, 0.25
⏳ 2.0 business days
✔️
Status: Completed by Luis Iser Nov 27, 12:24 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 19h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Dec 2, 11:26 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248311

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 24, 8:00 AM
Created
Nov 24, 4:45 PM
Invoice #
SM-248311

Work Details (5)

Name Type Status Qty Amount Date
WL-03019012 Labor Open 1 $95.00 Nov 24, 5:34 PM
WL-03019013 Labor Open 0.25 $200.00 Nov 24, 5:34 PM
WL-03020807 Labor Open 1 $95.00 Nov 26, 11:44 AM
WL-03020808 Labor Open 0.25 $200.00 Nov 26, 11:44 AM
WL-03023499 Labor Open 0.016666666666667 $76.00 Dec 2, 11:26 AM

Details