Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317081 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Big Sky Medical Center — 334 Town Center Ave, Big Sky MT, 59716

Nov 24, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (55 biz days late)
Active: 57 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Nov 26 → Feb 20, 2026
56 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 25, 2025 Canceled: Feb 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 25 Scheduled ▶ Running 0 0
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0
Nov 25 → Nov 25 Scheduled ▶ Running 0 0
Nov 25 → Nov 26 Ready for Scheduling ▶ Running 1 1
Nov 26 → Feb 20 Scheduled ▶ Running 56 57
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 57
Coordinators 59.0d
✗ SLA Missed
Coordinators
59.0 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
58.0 days Total Age
⏱️
56.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
55.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 264 days old
🚨
Primary Delay 56.9 days stuck in "Scheduled"
⏱️
Total Delay 55.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
56.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 1945 CM ack msg; LM w/DC, AF, GS, LV, KW; 1948 DC avail; 2021 LM w/Inhae re cnfm; 11/25/2025 1613 Inhae req. T-W; 1923 LM w/DC; 1925 DC okay; 1939 LM w/Inhae re cnfm; 11/26/25 1116 Inhae cnfm; ack cnfm, LM w/DC; 1130 DC ack cnfm; 2/20/2026 1752 assign cxl - status & hotel costs; 1804 ack cxl; LM w/DC; 1814 DC ack CXL

Timeline

📋
▶
4 Work Order Created Nov 24, 7:49 PM
Work Order Created → Status: Scheduled → Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-03-24T20:00:00.000+0000
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1m, 0m
⏳ 2.5 business days
👷
▶
2 Technician Assigned Nov 26, 11:33 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 15h
🚨 57.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 20, 6:05 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 86d 6h
🚫
Status: Canceled by Caitlin Mcgee Feb 20, 6:22 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 16m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 56.9 business days (threshold: 2.0 business days)
Exceeded by 54.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
N/A
Created
Nov 24, 7:49 PM
Invoice #
N/A

Details