Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317082 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Big Sky Medical Center — 334 Town Center Ave, Big Sky MT, 59716

Nov 24, 2025 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (81 biz days late)
Active: 83 biz days
🕐 Clock stopped: Canceled (Mar 30, 2026)
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Nov 25 → Feb 20, 2026
57 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 57 of ? biz days used
26d
▶ Clock Running
Status: Billing Review
Feb 20 → Mar 30, 2026
26 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Closed
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 83 of ? biz days used
Created: Nov 25, 2025 Canceled: Mar 30, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Scheduled ▶ Running 0 0
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0
Nov 25 → Feb 20 Scheduled ▶ Running 57 57
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 57
Feb 20 → Mar 30 Billing Review ▶ Running 26 83
Mar 30 → Mar 30 Closed ▶ Running 0 83
Coordinators 58.4d
Billing 26.1d
✗ SLA Missed
Coordinators
58.4 days
Over SLA
Billing
26.1 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2026 Completed: Mar 30, 2026 (276 days early)
📅
84.0 days Total Age
⏱️
57.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
79.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 264 days old
🚨
Primary Delay 57.4 days stuck in "Scheduled"
⏱️
Total Delay 79.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
57.4d / 2.0d SLA
Billing Review
26.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 1945 CM ack msg; LM w/DC, AF, GS, LV, KW; 1945 DC other shift; 2027 KW avail; LM w/Inhae re cnfm; 11/25/2025 1533 Inhae cnfm; ack cnfm; LM w/KW; 1548 KW ack cnfm; 2/20/2026 1752 assign cxl - status & hotel costs; 1804 ack cxl; LM w/KW; 1804 KW ack cxl

Timeline

📋
▶
2 Work Order Created Nov 24, 7:51 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Nov 25, 3:53 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Kinsey Whitman
🚨 58.0 business days
📅
▶
2 Status: Ready for Scheduling Feb 20, 6:04 PM
Status: Ready for Scheduling → Status: Billing Review
💵
Status: Billing Review by Caitlin Mcgee
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 1m
🚨 26.7 business days
🏁
Status: Closed by Caitlin Mcgee Mar 30, 2:02 PM
From: Billing Review, Closed
To: Closed, Canceled
Duration in Previous: 37d 18h, 0m

Bottlenecks

Scheduled
Duration: 57.4 business days (threshold: 2.0 business days)
Exceeded by 55.4 business days
Billing Review
Duration: 26.1 business days (threshold: 2.0 business days)
Exceeded by 24.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
N/A
Created
Nov 24, 7:51 PM
Invoice #
N/A

Details