Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (95 biz days late)
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
Nov 25 → Mar 2, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 66 of ? biz days used
31d
▶ Clock Running
Status: Canceled
Mar 5 → Apr 17, 2026
31 business days (counted)
Running total: 97 of ? biz days used
Created: Nov 25, 2025
Completed: Apr 17, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 25 → Nov 25 |
Created |
▶ Running
|
0 |
0 |
| Nov 25 → Nov 25 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 25 → Nov 25 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Nov 25 → Mar 2 |
Scheduled |
▶ Running
|
63 |
63 |
| Mar 2 → Mar 5 |
Ready for Scheduling |
▶ Running
|
3 |
66 |
| Mar 5 → Apr 17 |
Canceled |
▶ Running
|
31 |
97 |
Coordinators
67.9 days
Over SLA
Created: Nov 25, 2025
Due: Dec 31, 2026
Completed: May 4, 2026 (241 days early)
⏱️
63.7d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
74.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
63.7 days stuck in "Scheduled"
⏱️
Total Delay
74.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.1d
/ 1.0d SLA
Scheduled
63.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/24/2025 1955 CM ack msg; LM w/DC, AF, GS, LV; 2120 LV avail; 11/25/25 1130 LM w/Inhae re cnfm; 1211 Inhae cnfm; 1226 ack cnfm; LM w/LV; 1234 LV ack cnfm; 3/2/2026 1723 assign cxl - no reason; 1803 ack msg; LM w/LV; 3/4/2026 1435 CM 2nd msg w/LV; 3/5/26 1132 LV ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
17h 8m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
97d 4h
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
2d 17h
✔️
From:
Canceled, Completed
To:
Completed, Closed
Duration in Previous:
43d 1h, 0m
🚫
From:
Closed
To:
Canceled
Duration in Previous:
16d 21h
Bottlenecks
Scheduled
Duration: 63.7 business days (threshold: 2.0 business days)
Exceeded by 61.7 business days
Ready for Scheduling
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days
ℹ️ Work Order Details
Technician
Leslie Vanderheyden