Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (100 biz days late)
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
97d
▶ Clock Running
Status: Scheduled
Nov 25 → Apr 17, 2026
97 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 17 → Apr 22, 2026
3 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Closed
Apr 22 → Apr 24, 2026
2 business days (counted)
Running total: 102 of ? biz days used
Created: Nov 25, 2025
Completed: Apr 24, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 25 → Nov 25 |
Created |
▶ Running
|
0 |
0 |
| Nov 25 → Nov 25 |
Scheduled |
▶ Running
|
0 |
0 |
| Nov 25 → Nov 25 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Nov 25 → Apr 17 |
Scheduled |
▶ Running
|
97 |
97 |
| Apr 17 → Apr 17 |
Ready for Scheduling |
▶ Running
|
0 |
97 |
| Apr 17 → Apr 22 |
Billing Review |
▶ Running
|
3 |
100 |
| Apr 22 → Apr 24 |
Closed |
▶ Running
|
2 |
102 |
Coordinators
98.8 days
Over SLA
Billing
5.8 days
Over SLA
Created: Nov 25, 2025
Due: Dec 31, 2026
Completed: Apr 24, 2026 (251 days early)
⏱️
97.7d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
102.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
97.7 days stuck in "Scheduled"
⏱️
Total Delay
102.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.1d
/ 1.0d SLA
Scheduled
97.7d
/ 2.0d SLA
Billing Review
3.5d
/ 2.0d SLA
Ready to Bill
1.6d
/ 1.0d SLA
Invoice Pending
0.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
11/24/2025 1955 CM ack msg; LM w/DC, AF, GS, LV,CW; 2125 LV avail; 11/25/25 1140 LM w/Inhae re cnfm; 1218 Inhae cnfm; 1229 ack cnfm; LM w/LV; 1235 LV ack cnfm; 4/17/2026 1400 assign cxl ; ack cxl ; LM w/LV; LV ack msg
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
👷
Technician:
Leslie Vanderheyden
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
143d 1h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
28m
💵
Type:
Expenses
Status:
Open
Qty:
1
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
5d 2h
✔️
From:
Closed, Completed
To:
Completed, Closed
Duration in Previous:
1d 20h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6d 0h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
20h 26m
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5h 21m
Bottlenecks
Scheduled
Duration: 97.7 business days (threshold: 2.0 business days)
Exceeded by 95.7 business days
Billing Review
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
ℹ️ Work Order Details
Technician
Leslie Vanderheyden
Scheduled
Apr 21, 12:00 PM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03193039 |
Expenses |
Open |
1 |
$382.57 |
Apr 20, 2:53 PM |