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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317108 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Magic Valley Medical Center — 650 Addison Ave W, Twin Falls ID, 83301

Nov 25, 2025 → Dec 7, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 8)
✗ SLA Missed (9d late)
Dispatch 0.0d
Coordinators 9.6d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.6 days
Over SLA
Billing
0.4 days
Created: Nov 25, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
9.6 days Total Age
⏱️
9.6d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 9.6 days stuck in "Scheduled"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL; 11/24/25 0959 MJ ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 25, 9:16 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Mary Joseph
⚠️ 8.0 business days
⏱️
Labor Added Dec 4, 5:03 PM
Type: Labor
Status: Open
Qty: 10
⏱️
▶
2 2x Labor Added Dec 4, 5:09 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
⏱️
▶
4 2x Labor Added Dec 4, 5:16 PM
2x Labor Added → 2x Labor Added → Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 3
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 3
⏱️
2x Labor Added Dec 4, 5:21 PM
Type: Labor
Status: Open
Qty: 5, 0.25
💵
▶
3 5x Expenses Added Dec 4, 5:27 PM
5x Expenses Added → 2x Expenses Added → 6x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 4, 5:35 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
💵
▶
3 2x Expenses Added Dec 7, 11:09 PM
2x Expenses Added → Expenses Added → Labor Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Dec 7, 11:16 PM
Type: Labor
Status: Open
Qty: 5
⏱️
Labor Added Dec 7, 11:22 PM
Type: Labor
Status: Open
Qty: 11
✔️
Status: Completed by Mary Joseph Dec 7, 11:40 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 14h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 16m
💰
▶
2 Status: Invoiced Dec 11, 5:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248789

Bottlenecks

Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Dec 2, 12:00 PM
Created
Nov 25, 9:16 AM
Invoice #
SM-248789

Work Details (33)

Name Type Status Qty Amount Date
WL-03026825 Labor Open 10 $400.00 Dec 4, 5:03 PM
WL-03026832 Labor Open 5 $76.00 Dec 4, 5:09 PM
WL-03026834 Labor Open 0.25 $10.00 Dec 4, 5:10 PM
WL-03026841 Labor Open 5 $76.00 Dec 4, 5:13 PM
WL-03026842 Labor Open 0.25 $10.00 Dec 4, 5:16 PM
WL-03026845 Labor Open 3 $817.00 Dec 4, 5:16 PM
WL-03026846 Labor Open 0.25 $10.00 Dec 4, 5:17 PM
WL-03026847 Labor Open 3 $817.00 Dec 4, 5:18 PM
WL-03026848 Labor Open 0.25 $10.00 Dec 4, 5:18 PM
WL-03026849 Labor Open 0.25 $10.00 Dec 4, 5:19 PM
WL-03026850 Labor Open 3 $817.00 Dec 4, 5:20 PM
WL-03026851 Labor Open 5 $76.00 Dec 4, 5:21 PM
WL-03026852 Labor Open 0.25 $10.00 Dec 4, 5:21 PM
WL-03026865 Expenses Open 1 $52.00 Dec 4, 5:27 PM
WL-03026872 Expenses Open 1 $52.00 Dec 4, 5:27 PM
WL-03026869 Expenses Open 1 $52.00 Dec 4, 5:27 PM
WL-03026870 Expenses Open 1 $52.00 Dec 4, 5:27 PM
WL-03026871 Expenses Open 1 $52.00 Dec 4, 5:27 PM
WL-03026878 Expenses Open 1 $1,114.18 Dec 4, 5:28 PM
WL-03026883 Expenses Open 1 $155.52 Dec 4, 5:28 PM
WL-03026885 Expenses Open 1 $24.25 Dec 4, 5:29 PM
WL-03026888 Expenses Open 1 $137.16 Dec 4, 5:29 PM
WL-03026887 Expenses Open 1 $173.88 Dec 4, 5:29 PM
WL-03026886 Expenses Open 1 $173.88 Dec 4, 5:29 PM
WL-03026890 Expenses Open 1 $18.18 Dec 4, 5:30 PM
WL-03026891 Expenses Open 1 $21.46 Dec 4, 5:30 PM
WL-03026916 Expenses Open 1 $54.20 Dec 4, 5:35 PM
WL-03029727 Expenses Open 1 $26.91 Dec 7, 11:09 PM
WL-03029729 Expenses Open 1 $37.96 Dec 7, 11:10 PM
WL-03029730 Expenses Open 1 $52.00 Dec 7, 11:11 PM
WL-03029749 Labor Open 0.25 $10.00 Dec 7, 11:14 PM
WL-03029750 Labor Open 5 $817.00 Dec 7, 11:16 PM
WL-03029769 Labor Open 11 $440.00 Dec 7, 11:22 PM

Details