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WO-01317116 ↗ ServiceMax

MASS GENERAL BRIGHAM AMBULANCE SERVICES - SPAULDING REHAB • Annual Annuity • P5

📍 MASS GENERAL BRIGHAM AMBULANCE SERVICES - SPAULDING REHAB - BILLING — 1575 Cambridge Street, Cambridge MA, 02138

Nov 25, 2025 → Nov 25, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 2, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (6d early)
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
0.0 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 4, 2025 Completed: Nov 25, 2025 (9 days early)
📅
0.0 days Total Age
⏱️
0.0d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 170 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
Renewal with 3% increase 2025 (11) Stair Chair only @ $490 ea. Annual $5,390 1 PM per year 2 Unscheduled repairs calls per year (all parts are billable on repair calls)
⚠️ Problem Description
Renewal with 3% increase 2025 (11) Stair Chair only @ $490 ea. Annual $5,390 1 PM per year 2 Unscheduled repairs calls per year (all parts are billable on repair calls)

Timeline

📋
4 Work Order Created Nov 25, 9:39 AM
Work Order Created → Labor Added → Status: Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill
To: Assigned
Duration in Previous: 0m
✔️
Status: Completed by Natosha Beierschmitt
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
📨
Status: Invoice Pending by Diane Patton Nov 25, 9:53 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247479

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Nov 25, 9:39 AM
Invoice #
247479

Work Details (1)

Name Type Status Qty Amount Date
WL-03019472 Labor Open 1 $5,390.00 Nov 25, 9:39 AM

Details