Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317135 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Magic Valley Medical Center — 650 Addison Ave W, Twin Falls ID, 83301

Nov 25, 2025 → Nov 25, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (2d early)
Coordinators 0.5d
Billing 1.4d
✓ SLA Met
Coordinators
0.5 days
Billing
1.4 days
Created: Nov 25, 2025 Due: Dec 31, 2025 Completed: Nov 25, 2025 (36 days early)
📅
0.5 days Total Age
⏱️
7.5d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 7.5 days stuck in "Closed"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.5d / 2.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Nov 25, 10:35 AM
Work Order: WO-01317135
Type: CSOL Services
Priority: PSM
💵
▶
2 Expenses Added Nov 25, 2:35 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 1m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 4, 3:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 1h
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 4:30 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 40m
💰
Status: Invoiced by Timothy Amburgey Dec 5, 3:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23h 24m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248198

Bottlenecks

Closed
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Nov 25, 8:00 AM
Created
Nov 25, 10:35 AM
Invoice #
SM-248198

Work Details (1)

Name Type Status Qty Amount Date
WL-03019826 Expenses Open 1 $52.53 Nov 25, 2:35 PM

Details