Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317150 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 25, 2025 → Nov 27, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (399d early)
Dispatch 0.0d
Coordinators 2.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2026 Completed: Nov 27, 2025 (399 days early)
📅
2.9 days Total Age
⏱️
3.7d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 3.7 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Closed
3.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RArnold-Dispatching to Luis for SN#H28446519E216 located at US MED in Orlando FL

🔧 Work Performed
11/25/2025 LIser- Traveled to site and worked on one device.
🔍 Technician Findings
11/25/2025 LIser- Traveled to site and worked on one device.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 25, 11:30 AM
Work Order: WO-01317150
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 25, 11:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-25T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 10m
⏱️
2x Labor Added Nov 25, 12:17 PM
Type: Labor
Status: Open
Qty: 0.5, 2
⏳ 3.0 business days
✔️
Status: Completed by Luis Iser Nov 27, 1:19 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 1h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Dec 2, 11:24 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247958

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.3 business hours
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 25, 8:00 AM
Created
Nov 25, 11:30 AM
Invoice #
SM-247958

Work Details (2)

Name Type Status Qty Amount Date
WL-03019587 Labor Open 0.5 $0.00 Nov 25, 12:17 PM
WL-03019588 Labor Open 2 $0.00 Nov 25, 12:17 PM

Details