Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317248 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 25, 2025 → Dec 4, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (34d early)
Dispatch 0.0d
Coordinators 2.3d
Field Work 5.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
5.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
7.3 days Total Age
⏱️
5.3d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 5.3 days stuck in "Completed"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Completed
5.3d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.1d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/25/2025 EMartin dispatching to FSE onsite per request for SN# MX0017429 located at US Med in Orlando, FL
🔧 Work Performed
Travel to site. FCO86600069
🔍 Technician Findings
FCO86600069.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📞 Call Description
FCO86600069

Timeline

📋
▶
4 Work Order Created Nov 25, 4:21 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: a0h5A00000GbgwJQAR, Raymond Ebanks
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-25T17:00:00.000+0000, 2025-11-25T13:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 5m
📅
Dispatch Scheduled by Erin Martin Nov 26, 10:16 AM
Scheduled For: 2025-11-26T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Nov 27, 4:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 1d 23h
⚠️ 5.9 business days
🏁
Status: Closed by Raymond Ebanks Dec 4, 12:52 PM
From: Completed
To: Closed
Duration in Previous: 6d 20h
⏱️
▶
2 Labor Added Dec 4, 3:54 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 5m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 31m
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248314

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours
Completed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Nov 26, 8:00 AM
Created
Nov 25, 4:21 PM
Invoice #
SM-248314

Work Details (4)

Name Type Status Qty Amount Date
WL-03021818 Labor Open 1.5 $155.00 Nov 27, 4:20 PM
WL-03021819 Labor Open 1 $95.00 Nov 27, 4:20 PM
WL-03021820 Travel Open 11 $0.00 Nov 27, 4:20 PM
WL-03026650 Labor Open 0.016666666666667 $38.00 Dec 4, 3:54 PM

Details