Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317258 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 25, 2025 → Dec 1, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 1)
✗ SLA Missed (3d late)
Dispatch 0.0d
Coordinators 4.3d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 25, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
4.3 days Total Age
⏱️
4.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 4.2 days stuck in "Assigned"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.2d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
PM Due Evans, Joe

Timeline

📋
▶
2 Work Order Created Nov 25, 4:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 25, 5:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏳ 4.9 business days
🔧
Status: Tech On Site by Joe Evans Dec 1, 10:07 AM
From: Assigned
To: Tech On Site
Duration in Previous: 5d 16h
⏱️
▶
2 3x Labor Added Dec 1, 10:57 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 54m, 0m
📄
▶
2 Status: Ready to Bill Dec 1, 4:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 5.0 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-247888

Bottlenecks

Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 25, 4:48 PM
Invoice #
SM-247888

Work Details (3)

Name Type Status Qty Amount Date
WL-03022333 Labor Open 0.75 $0.00 Dec 1, 10:57 AM
WL-03022334 Labor Open 1 $0.00 Dec 1, 10:57 AM
WL-03022335 Labor Open 0.5 $0.00 Dec 1, 10:57 AM

Details