Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317286 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Medical Center — 2450 Ashby Avenue, Berkeley CA, 94705

Nov 26, 2025 → Nov 21, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Canceled (Nov 21)
✓ SLA Met (7d early)
Coordinators 0.1d
✓ SLA Met
Coordinators
0.1 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
0.0 days Total Age
⏱️
83.0d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
82.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 169 days old
🚨
Primary Delay 83.0 days stuck in "Closed"
⏱️
Total Delay 82.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
83.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Adjustment

Timeline

📋
▶
2 Work Order Created Nov 26, 9:40 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Closed
To: Scheduled
Duration in Previous: 0m
🏁
▶
2 Status: Closed Nov 26, 10:31 AM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 83.0 business days
🚫
Status: Canceled by Kim Witt Mar 22, 8:25 AM
From: Closed
To: Canceled
Duration in Previous: 115d 20h

Bottlenecks

Closed
Duration: 83.0 business days (threshold: 1.0 business days)
Exceeded by 82.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
N/A
Created
Nov 26, 9:40 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03020697 Expenses Open 1 $0.00 Nov 26, 10:32 AM

Details