Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317306 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 26, 2025 → Nov 27, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (34d early)
Dispatch 0.0d
Coordinators 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Billing
1.3 days
Over SLA
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Nov 27, 2025 (34 days early)
📅
2.0 days Total Age
⏱️
3.8d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 3.8 days stuck in "Closed"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
3.0d
WO Correction Needed
0.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/26/2025 EMartin sent email to annette_dobbs@bshsi.org advising FSE onsite tentatively Fri 12/05 to verify batteries and software
🔧 Work Performed
11/26/2025 LIser- Implemented FCO86600069 on two devices. Traveled from site.
🔍 Technician Findings
11/26/2025 LIser- Implemented FCO86600069 on two devices. Traveled from site.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 26, 10:58 AM
Work Order: WO-01317306
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 26, 11:09 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-26T17:00:00.000+0000, 2025-11-26T13:00:00.000+0000
⏱️
2x Labor Added Nov 26, 12:10 PM
Type: Labor
Status: Open
Qty: 2, 5
⏳ 2.0 business days
✔️
Status: Completed by Luis Iser Nov 27, 12:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Dec 2, 11:26 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 4, 1:46 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 2h
🏁
Status: Closed by Luis Iser Dec 4, 1:52 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 4, 3:58 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 5m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 30m
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248315

Bottlenecks

Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 26, 8:00 AM
Created
Nov 26, 10:58 AM
Invoice #
SM-248315

Work Details (3)

Name Type Status Qty Amount Date
WL-03020844 Labor Open 2 $190.00 Nov 26, 12:10 PM
WL-03020845 Labor Open 5 $310.00 Nov 26, 12:10 PM
WL-03023498 Labor Open 0.016666666666667 $76.00 Dec 2, 11:26 AM

Details