Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317329 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Nov 26, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 26)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.4 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
0.2 days Total Age
⏱️
3.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 3.7 days stuck in "Closed"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Requested by Joe Evans: NOV PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 11:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 26, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏱️
▶
3 2x Labor Added Nov 26, 1:03 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 1h 8m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 12:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 2, 9:00 AM
Invoice Number: SM-247888

Bottlenecks

Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 11:36 AM
Invoice #
SM-247888

Work Details (2)

Name Type Status Qty Amount Date
WL-03020927 Labor Open 0.43333333333333 $0.00 Nov 26, 1:03 PM
WL-03020928 Labor Open 0.51666666666667 $0.00 Nov 26, 1:03 PM

Details