Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317348 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 17, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 17)
✗ SLA Missed (19d late)
Dispatch 0.3d
Coordinators 17.2d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
17.2 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Nov 30, 2025 Completed: Dec 17, 2025 (16 days late)
📅
15.8 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Assigned
13.6d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/25 AJinerson - Received request to reassign tech.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
3002 Secure II Bed, Electric

Timeline

📋
Work Order Created Nov 26, 12:14 PM
Work Order: WO-01317348
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 26, 2:16 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 1m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 1, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 18h
🚨 13.0 business days
🆕
▶
2 Status: Entered Dec 17, 11:41 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 17, 4:50 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5h 8m
⏱️
▶
3 Labor Added Dec 17, 5:13 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 25m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 18, 12:25 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 20, 2:15 PM
Invoice Number: SM-249368

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 12:14 PM
Invoice #
SM-249368

Work Details (1)

Name Type Status Qty Amount Date
WL-03041006 Labor Open 1 $0.00 Dec 17, 5:13 PM

Details