📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Nov 26, 2025 → Aug 25, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 5, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 177 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Aug 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 26 → Nov 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 30 → Nov 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸52d
⏸ Clock Paused
Status: Awaiting Parts
Nov 30 → Feb 16, 2026
52 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 20, 2026
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 20 → Mar 2, 2026
6 business days (counted)
Running total: 8 of 5 biz days used
⏸123d
⏸ Clock Paused
Status: Awaiting Parts
Mar 2 → Aug 25, 2026
123 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
Created: Nov 26, 2025Completed: Aug 25, 2026
Business Days Used8 / 5
05d budget+3d over
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 26 → Nov 26
Created
▶ Running
0
0 / 5
Nov 26 → Nov 26
Ready for Scheduling
▶ Running
0
0 / 5
Nov 26 → Nov 30
Assigned
▶ Running
0
0 / 5
Nov 30 → Nov 30
Tech On Site
▶ Running
0
0 / 5
Nov 30 → Feb 16
Awaiting Parts
⏸ Paused
52
—
Feb 16 → Feb 18
Reschedule
▶ Running
2
2 / 5
Feb 18 → Feb 20
Awaiting Parts
⏸ Paused
2
—
Feb 20 → Mar 2
Reschedule
▶ Running
6
8 / 5
Mar 2 → Aug 25
Awaiting Parts
⏸ Paused
123
—
Aug 25 → Aug 25
Reschedule
▶ Running
0
8 / 5
Dispatch0.0d
Material Management178.8d
Coordinators9.7d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
178.8 days
Over SLA
Coordinators
9.7 days
Over SLA
Billing
0.1 days
Created: Nov 26, 2025
Due: Dec 5, 2025
Completed: Aug 25, 2026 (262 days late)
📅
185.7 daysTotal Age
⏱️
123.8d in Awaiting PartsLongest Stage
🔄
13 transitionsStatus Changes
⚠️
176.5d overTotal Delay
📦
6 orders, 0 quotesParts & Quotes
📝
19 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
(3 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1Nov 26, 2025
Visit 2Mar 17, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay123.8 days stuck in "Awaiting Parts"
⏱️
Total Delay176.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
178.8d / 3.0d SLA
Reschedule
9.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/05/26 LY - work completed, request cancellation of parts order.
🔧Work Performed
17mar2026 fjackson replaced left gci but part was doa, replaced second left gci and was able to update firmware but right gci became unresponsive, part been on back order but once arrived replaced right gci, in process of replacing it a connector got damaged on the right hfb, replaced it. unable to update firmware to fuds, tried multiple times but unable to set bed profile from fud and you can not input on the display due to firmware needing updated, called hillrom but since not on a contract they have limited time to troubleshoot on the phone, found the SOM is not showing connected, we tried a bed reset and tried reseating SOM, will need to order SOM and then try to push APP ony update to the SOM and see if it will allow the FUDs to be updated, all other boards are updated already to 1.45
26nov2025 fjackson left gci unreponsive, will need to order part, foot extension actuator not working, will need to order part, in meantime i was able to take actuator off an unused bed and replaced, verified foot extension working, once part comes in i will replace actuator on bed that i used part from, left gci still needs replaced
🔍Technician Findings
foot extension not working and left gci pod unresponsive / normal wear and tear
⚠️Problem Description
Requested by Robert Jackson: foot extension not working/left gci unresponsive
📄Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
📧
Email: Work Order Summary WO-01317393
Completed Aug 28, 2026
To: gehc.vmtcaseclosures@gehealthcare.com
CC:
BCC:
Attachment: WO-01317393 Summary.pdf
Subject: Work Order Summary WO-01317393
Body:
Dear Customer,
Please see attached associated work order summary for Work Order WO-01317393.
Thank you for choosing EMSAR. We value your business, and we look forward to serving you for years to come.
Sincerely,
EMSAR Accounts Receivable
Timeline
📋
▶
2
Work Order Created Nov 26, 1:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Nov 26, 5:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 34m
⏳0.8 business days
🔧
Status: Tech On Site by Robert JacksonNov 30, 12:15 PM
From:Assigned
To:Tech On Site
Duration in Previous:3d 19h
⏱️
▶
3
Labor Added Nov 30, 12:21 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085971
Status:Closed
📦
Status: Awaiting Parts by Robert Jackson
From:Tech On Site
To:Awaiting Parts
Duration in Previous:8m
⏳2.0 business days
📦
Parts Requested Dec 2, 10:51 AM
Order:00086067
Status:Closed
⚠️9.0 business days
🔩
2x Parts Added Dec 14, 3:05 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨42.0 business days
🔩
▶
2
3x Parts Added Feb 16, 4:47 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:78d 4h
⏳2.0 business days
📦
▶
2
Parts Requested Feb 18, 9:54 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From:Reschedule
To:Awaiting Parts
Duration in Previous:1d 17h
⏳3.0 business days
🔩
▶
2
2x Parts Added Feb 20, 8:12 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 22h
⚠️7.0 business days
📦
▶
2
Parts Requested Mar 2, 12:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From:Reschedule
To:Awaiting Parts
Duration in Previous:10d 4h
📦
Parts Requested Mar 2, 5:05 PM
Order:00091343
Status:Closed
⚠️6.9 business days
🔩
2x Parts Added Mar 10, 12:38 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️6.0 business days
⏱️
▶
2
3x Labor Added Mar 17, 3:02 PM
3x Labor Added → Parts Requested
📦
Parts Requested
Order:00092631
Status:Closed
⏳3.0 business days
💵
Expenses Added Mar 19, 8:31 AM
Type:Expenses
Status:Open
Qty:1
🚨42.0 business days
💵
▶
2
Expenses Added May 15, 9:43 AM
Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
🔩
2x Parts Added May 15, 9:57 AM
Type:Parts, Expenses
Status:Open
Qty:1
🚨70.0 business days
🔄
▶
2
Status: Reschedule Aug 25, 2:37 PM
Status: Reschedule → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:3m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Hannah ShawAug 27, 4:03 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 1h
📨
▶
2
Status: Invoice Pending Aug 27, 4:38 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created Aug 28, 8:00 AM
Invoice Number:SM-271392
Bottlenecks
Awaiting Parts
Duration: 52.0 business days (threshold: 3.0 business days)
Exceeded by 49.0 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Awaiting Parts
Duration: 123.8 business days (threshold: 3.0 business days)
Exceeded by 120.8 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)