Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317396 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 26, 2025 → Dec 3, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 3, 2025
🕐 Clock stopped: Completed (Dec 4)
✗ SLA Missed
Dispatch 0.0d
Coordinators 6.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 5, 2025 Completed: Dec 4, 2025 (1 days early)
📅
5.8 days Total Age
⏱️
3.7d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 3.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced cylinder jacks on stretcher.
🔍 Technician Findings
Stretcher has a cylinder leak.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Stretcher has a cylinder leak.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Nov 26, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 1, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 19h
⏳ 3.0 business days
⏱️
▶
3 4x Labor Added Dec 3, 8:02 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 2d 10h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 0m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 5, 6:00 PM
Invoice Number: SM-248181

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 26, 1:37 PM
Invoice #
SM-248181

Work Details (4)

Name Type Status Qty Amount Date
WL-03025671 Labor Open 1 $0.00 Dec 3, 8:02 PM
WL-03025672 Labor Open 2.5 $0.00 Dec 3, 8:02 PM
WL-03025673 Travel Open 23.8 $0.00 Dec 3, 8:02 PM
WL-03025674 Parts Open 2 $0.00 Dec 3, 8:02 PM

Details