Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317414 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Oct 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (213 biz days late)
Active: 214 biz days
🕐 Clock stopped: Completed (Oct 6, 2026)
214d
▶ Clock Running
Status: Assigned
Nov 26 → Oct 6, 2026
214 business days (counted)
Running total: 214 of ? biz days used
Created: Nov 26, 2025 Completed: Oct 6, 2026
Coordinators 214.6d
Billing 0.1d
✗ SLA Missed
Coordinators
214.6 days
Over SLA
Billing
0.1 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Oct 6, 2026 (278 days late)
📅
214.6 days Total Age
⏱️
214.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
218.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Oct 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 330 days old
🚨
Primary Delay 214.6 days stuck in "Assigned"
⏱️
Total Delay 218.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
214.6d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.9.26 CNL 10.6.26 PM COMPLETED
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:21 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 49.0 business days
⏱️
Labor Added Feb 9, 5:47 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 166.8 business days
⏱️
▶
2 3x Labor Added Oct 6, 10:11 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 313d 18h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 13, 5:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 6h
📨
▶
3 Status: Invoice Pending Oct 13, 5:56 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-275094

Bottlenecks

Assigned
Duration: 214.6 business days (threshold: 4.0 business hours)
Exceeded by 214.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 2:21 PM
Invoice #
SM-275094

Work Details (4)

Name Type Status Qty Amount Date
WL-03098194 Labor Open 1.25 $0.00 Feb 9, 5:47 PM
WL-03415407 Labor Open 0.75 $0.00 Oct 6, 10:11 AM
WL-03415408 Labor Open 0.75 $0.00 Oct 6, 10:11 AM
WL-03415409 Labor Open 0.5 $0.00 Oct 6, 10:11 AM

Details