Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317420 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 26, 2025 → Dec 17, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Dec 17)
✗ SLA Missed (19d late)
Coordinators 15.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
15.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
15.6 days Total Age
⏱️
15.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 15.6 days stuck in "Assigned"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:26 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 15.0 business days
👷
Technician Assigned by Mark Franks Dec 16, 2:24 PM
Technician: Kevin Cogdill
⏳ 2.0 business days
🔧
Status: Tech On Site by Kevin Cogdill Dec 17, 4:49 PM
From: Assigned
To: Tech On Site
Duration in Previous: 21d 2h
⏱️
▶
3 Labor Added Dec 17, 5:07 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 20m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 12:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 8m
📨
Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 20, 2:15 PM
Invoice Number: SM-249368

Bottlenecks

Assigned
Duration: 15.6 business days (threshold: 4.0 business hours)
Exceeded by 15.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Nov 26, 2:26 PM
Invoice #
SM-249368

Work Details (1)

Name Type Status Qty Amount Date
WL-03040996 Labor Open 1 $0.00 Dec 17, 5:07 PM

Details