Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317430 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Apr 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (85 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
86d
▶ Clock Running
Status: Assigned
Nov 26 → Apr 3, 2026
86 business days (counted)
Running total: 86 of ? biz days used
Created: Nov 26, 2025 Completed: Apr 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Apr 3 Assigned ▶ Running 86 86
Dispatch 0.0d
Coordinators 86.6d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
86.6 days
Over SLA
Billing
0.1 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Apr 3, 2026 (92 days late)
📅
86.6 days Total Age
⏱️
86.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
88.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 12, 2026
Visit 2 Apr 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 262 days old
🚨
Primary Delay 86.6 days stuck in "Assigned"
⏱️
Total Delay 88.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
86.6d / 0.5d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3.12.26 CNL 4.3.26 PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
3002 Secure II Bed, Electric

Timeline

📋
▶
3 Work Order Created Nov 26, 2:32 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A000009VTLzQAO, Joe Evans
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 71.0 business days
⏱️
Labor Added Mar 12, 4:14 PM
Type: Labor
Status: Open
Qty: 1
🚨 17.0 business days
⏱️
▶
2 3x Labor Added Apr 3, 6:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 128d 2h, 0m
⏳ 3.7 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 8, 5:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
Status: Invoice Pending by Hannah Shaw Apr 8, 6:02 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 50m
🧾
Invoice Created Apr 9, 9:00 AM
Invoice Number: SM-258765

Bottlenecks

Assigned
Duration: 86.6 business days (threshold: 4.0 business hours)
Exceeded by 86.1 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 2:32 PM
Invoice #
SM-258765

Work Details (4)

Name Type Status Qty Amount Date
WL-03141789 Labor Open 1 $0.00 Mar 12, 4:14 PM
WL-03173142 Labor Open 1 $0.00 Apr 3, 6:03 PM
WL-03173143 Labor Open 0.5 $0.00 Apr 3, 6:03 PM
WL-03173144 Labor Open 1 $0.00 Apr 3, 6:03 PM

Details