Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317434 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Sep 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (206 biz days late)
Active: 207 biz days
🕐 Clock stopped: Completed (Sep 25, 2026)
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
207d
▶ Clock Running
Status: Assigned
Nov 26 → Sep 25, 2026
207 business days (counted)
Running total: 207 of ? biz days used
Created: Nov 26, 2025 Completed: Sep 25, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0
Nov 26 → Sep 25 Assigned ▶ Running 207 207
Dispatch 0.0d
Coordinators 207.5d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
207.5 days
Over SLA
Billing
1.0 days
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Sep 25, 2026 (267 days late)
📅
207.5 days Total Age
⏱️
207.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
210.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 10, 2026
Visit 2 Mar 12, 2026
Visit 3 Jun 19, 2026
Visit 4 Sep 25, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 330 days old
🚨
Primary Delay 207.5 days stuck in "Assigned"
⏱️
Total Delay 210.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
207.5d / 0.5d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.10.26 CNL 3.12.26 CNL 6.19.26 CNL 9.25.26 PM Complete
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 2:37 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 50.0 business days
⏱️
Labor Added Feb 10, 4:53 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 21.9 business days
⏱️
Labor Added Mar 12, 4:17 PM
Type: Labor
Status: Open
Qty: 1
🚨 70.0 business days
⏱️
2x Labor Added Jun 19, 7:46 PM
Type: Labor
Status: Open
Qty: 1
🚨 68.0 business days
⏱️
▶
2 Labor Added Sep 25, 12:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 302d 21h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 9:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 20h
📨
Status: Invoice Pending by Hannah Shaw Oct 1, 5:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 2m, 0m
🧾
Invoice Created Oct 2, 9:00 AM
Invoice Number: SM-274129

Bottlenecks

Assigned
Duration: 207.5 business days (threshold: 4.0 business hours)
Exceeded by 207.0 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 2:37 PM
Invoice #
SM-274129

Work Details (5)

Name Type Status Qty Amount Date
WL-03099669 Labor Open 1.25 $0.00 Feb 10, 4:53 PM
WL-03141793 Labor Open 1 $0.00 Mar 12, 4:17 PM
WL-03267631 Labor Open 1 $0.00 Jun 19, 7:46 PM
WL-03267632 Labor Open 1 $0.00 Jun 19, 7:46 PM
WL-03400505 Labor Open 0.5 $0.00 Sep 25, 12:50 PM

Details