Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317442 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 26, 2025 → Dec 3, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 3, 2025
🕐 Clock stopped: Completed (Dec 3)
✓ SLA Met
Dispatch 0.0d
Coordinators 6.5d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.5 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Nov 26, 2025 Due: Dec 5, 2025 Completed: Dec 3, 2025 (2 days early)
📅
5.5 days Total Age
⏱️
3.5d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 3.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Adjusted calf pad lock mechanism. Tested and observed normal operation.
🔍 Technician Findings
Calf pan worn, slipping.
⚠️ Problem Description
Requested by GE: The left stir up will not lock.
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Nov 26, 3:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 1, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 18h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 3, 2:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 2d 4h
🏁
Status: Closed by Joe Evans Dec 3, 2:11 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 10:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 53m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 18m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248181

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 26, 3:09 PM
Invoice #
SM-248181

Work Details (1)

Name Type Status Qty Amount Date
WL-03025082 Labor Open 1 $0.00 Dec 3, 2:04 PM

Details