Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317443 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Nov 26, 2025 → Dec 16, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 3, 2025
🕐 Clock stopped: Completed (Dec 11)
✗ SLA Missed (8d late)
Dispatch 0.0d
Coordinators 11.5d
Field Work 3.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.5 days
Over SLA
Field Work
3.2 days
Over SLA
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 5, 2025 Completed: Dec 16, 2025 (10 days late)
📅
14.5 days Total Age
⏱️
11.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 11.5 days stuck in "Scheduled"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
11.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
3.2d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/25 CDempsey- Tyler can close until receives PO.

12/11/125 TBollman awaiting PO to close

12/3/25 CDempsey- Unsure what is wrong with unit. Tyler to be onsite next week to evaluate.

🔧 Work Performed
tested bed no issue found
🔍 Technician Findings
tested bed no issue found
⚠️ Problem Description
in shell space
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 26, 3:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 26, 3:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 12.0 business days
🔧
▶
3 Status: Tech On Site Dec 11, 5:36 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 2m
⏳ 3.8 business days
🏁
Status: Closed by Tyler Bollman Dec 16, 1:21 PM
From: Completed
To: Closed
Duration in Previous: 4d 19h
📄
▶
2 Status: Ready to Bill Dec 17, 10:56 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Dec 18, 8:00 AM
Invoice Number: SM-249273

Bottlenecks

Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Completed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 11, 10:00 AM
Created
Nov 26, 3:11 PM
Invoice #
SM-249273

Work Details (1)

Name Type Status Qty Amount Date
WL-03034768 Labor Open 1 $95.00 Dec 11, 5:38 PM

Details