Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317558 ↗ ServiceMax

MICROCHIP CORP • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Dec 1, 2025 → Dec 1, 2025

✅ Completed
PC Per client agreement
Target: Dec 15, 2025
🕐 Clock stopped: Completed (Dec 1)
✓ SLA Met (14d early)
Dispatch 0.0d
Coordinators 0.0d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.8 days
Created: Dec 1, 2025 Due: Dec 15, 2025 Completed: Dec 1, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
0.8d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 164 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
REFURBISH SH110 PUMP
📄 Description
REPAIRED SH110 SCROLL PUMP

Timeline

📋
▶
5 Work Order Created Dec 1, 8:56 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
✔️
Status: Completed by Kim Pearson
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 1, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 54m
📨
▶
2 Status: Invoice Pending Dec 1, 4:05 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:10 PM
Invoice Number: 247890

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Dec 1, 8:56 AM
Invoice #
247890

Work Details (1)

Name Type Status Qty Amount Date
WL-03022228 Labor Open 1 $1,575.00 Dec 1, 8:59 AM

Details